Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, recently announced the annual results of its sustainability initiative to support children’s education. Over 50 countries where Teleperformance Group operates were responsible for this effort, where more than 60,000 children in situations of vulnerability were supported as part of its proprietary corporate social responsibility program Citizen of the World.
“Teleperformance is always fortunate to give back to the communities through our CSR program, especially to support vulnerable children and their families,” said Clémentine Gauthier-Medina, Senior Vice President of Corporate Social Responsibility, Teleperformance Group. “We are ready to help and happy to contribute to building a future where they can thrive and reach their full potential, independently of challenging initial life conditions. Our company is grateful for partnering with committed and reputable NGOs, local governments, universities, and other stakeholders devoted to improving people’s lives worldwide.”
Francisco Lara, Teleperformance Philippines Chief Executive Officer, shares, “It is our mission at Teleperformance to provide development support and career opportunities to those with potential, regardless of their status, gender, or orientation. We will continue to uphold these worthy causes to enable underserved communities, improve people's lives, and provide access to opportunities that will one day reward them with life-long success in their chosen fields.”
In the Philippines, among these partnerships are with universities, student organizations, and government and industry institutions to help develop and hone around 10,000 young people on their flight to become future business services professionals.
Their most recent initiative is their partnership with Life Project for 4 Youth (LP4Y), a non-profit organization dedicated to the professional and social integration of young adults living in extreme poverty and exclusion. Teleperformance employees participate in volunteer opportunities to help youth participants at LP4Y centers, including mentorship programs and contact center skills training. Teleperformance also donated five million pesos in 2022 to sponsor 75 young people who will undergo the six-month LP4Y program of professional integration and character formation.
Teleperformance likewise donated to Project Angel Tree, a Department of Labor and Employment (DOLE) program under its Child Labor Prevention and Elimination Program. This project aims to aid victims of child labor, and Teleperformance provided shoes, clothes, bags, and office supplies.
To help Filipinos looking to upskill to increase their job market competitiveness, especially after the lockdowns, Teleperformance also launched the English Communication Webinar Series, which were live virtual sessions about various English and grammar topics. With English being a basic requirement for Teleperformance customer service agents, the sessions were taught by Teleperformance communication experts that benefited not just their employees but the general public.
In addition, Teleperformance partnered with the Department of Information and Communications Technology (DICT) and industry organizations such as the IT & Business Process Association of the Philippines (IBPAP) to focus on promoting talent development in the countryside by providing training opportunities for locals. In 2022, Teleperformance inked a partnership with the Negros Occidental Language Information Technology Center (NOLITC), wherein graduates of NOLITC and its associated institutions would be given priority in job application, screening and recruitment processing.
Moreover, Teleperformance formed the TP Launchpad, the company’s university relations program that helps build students’ capabilities and prepares them for future careers through mentorships and seminars, internships, mock interviews, and campus job fairs. The company also supported conferences that recognize and foster talent development and innovation among the youth. For instance, Teleperformance partnered with the Philippine Marketing Association to stage the StratMark Strategic Marketing Conference for Students and the Agora Youth Awards, which recognizes exemplary students in a marketing case competition.
Teleperformance employees continue to dedicate their time for education causes by participating in Brigada Eskwela, the Department of Education’s annual nationwide volunteer activity. Teleperformance volunteers visit public schools to do school maintenance and repairs in preparation for the opening of classes.
Teleperformance Citizen of the World aims to improve people’s lives worldwide by implementing various local social work initiatives. Learn more about Teleperformance’s philanthropic projects in different countries here.
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ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™ and one of Asia’s Best Workplaces™. Teleperformance Philippines also celebrated its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
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